PENGARUH KONFLIK PERAN GANDA DAN WEWENANG PEKERJAAN TERHADAP KINERJA KARYAWAN DI PT. PLN (Persero) UP3 KOTA PALOPO
Keywords:
konflik peran ganda, wewenang pekerjaan, kinerja karyawanAbstract
AbstrakKonflik yang terkontrol akan menghasilkan integrasi. Sebaliknya, intergrasi yang tidak sempurna dapat menciptakan konflik. Tujuan dari penelitian ini untuk menguji dan menganalisis tentang konflik peran ganda dan wewenang pekerjaan terhadap kinerja karyawan. Penelitian ini dilakukan pada PT. PLN Persero Up3 Kota Palopo. Jumlah sampel pada penelitian ini adalah 110 orang karyawan. Metode penelitian yang digunakan peneliti adalah deskriptif kuantitatif dengan teknik pengumpula data menggunakan kuisioner. Variabel independen pada penelitian ini yaitu konflik peran ganda (X1) dan wewenang pekerjaan (X2), sedangkan variabel dependet yaitu kinerja karyawan (Y). Data yang di peroleh pada penelitian ini di analisis dengan menggunakan bantuan analisis SPSS. Hasil yang ditemukan pada penlitian ini berdasarkan dengan hasil observasi langsung oleh peneliti dan olahan data variabel konflik peran ganda (X1) dan variabel wewenang pekerjaan (X2) terdapat pengaruh yang signifikan terhadap kinerja karyawan (Y). Yang artinya jika konflik peran ganda dan wewenang pekerjaan tinggi maka kinerja karyawan pada kantor PT. PLN Persero Up3 Kota Palopo akan semakin meningkat pula.
Kata Kunci: konflik peran ganda, wewenang pekerjaan, kinerja karyawan
Abstract
Controlled conflict will result in integration. Conversely, incomplete integration can create conflict. The purpose of this study was to examine and analyze the dual role conflict and job authority on employee performance. This research was conducted at PT. PLN Persero Up3 Palopo City. The number of samples in this study were 110 employees. The research method used by the researcher is descriptive quantitative with data collection techniques using questionnaires. The independent variable in this study is dual role conflict (X1) and job authority (X2), while the dependent variable is employee performance (Y). The data obtained in this study were analyzed using the help of SPSS analysis. The results found in this study are based on the results of direct observations by researchers and processed data on multiple role conflict variables (X1) and work authority variables (X2), which have a significant effect on employee performance (Y). Which means that if the dual role conflict and work authority are high, the performance of employees at the PT. PLN Persero Up3 Palopo City will also increase.
Keywords: dual role conflict, job authority, employee performance
References
DAFTAR PUSTAKA
Bowra, Z. A., & Nasir, A. (2014). Impact of Fairness of Performance Appraisal on Motivation and Job Satisfaction in Banking Sector of Pakistan. Journal of Basic and Applied Scientific Research, 4(2), 16–20.
Dhewi, R. M., Mangkuprawira, S., & Ma’arif, S. (2006). Analisis Pengaruh Efektivitas Sistem Penilaian Kinerja terhadap Motivasi Kerja, Kepuasan Kerja dan Kinerja Karyawan PT Coats Rejo Indonesia. Jurnal Manajemen Dan Agribisnis, 3(1), 1–17.
Fred Luthans, (2006), Perilaku Organisasi. Edisi Sepuluh, PT. Andi: Yogyakarta.
George, R, Terry, Leslie W. Rue. 2003. Dasar-Dasar Manejemen. Jakarta: PT. Bumi Aksara
Gordon B. Davis (2003). Sistem Informasi Manajemen. Yogyakarta: Andi Offset.
Ghozali, Imam. 2011. “Aplikasi Analisis Multivariate Dengan Program SPSS”. Semarang: Badan Penerbit Universitas Diponegoro.
Greenberg, J. dan Baron, R.A. 2003. Behavior in organizations understanding and managing the human side og work. New jersey: prentice hall internasional.
Hariandja, Marihat Tua Efendi, 2002, “Manajemen Sumber Daya Manusia”, Grasindo, Jakarta.Hasibuan, Malayu S.P 2007, Manajemen Sumber Daya Manusia Perusahaan, Bandung, PT. Bumi Aksa. Handoko, T. Hani. 2003. Manajemen Edisi 2. BPFE. Yogyakarta.
Hasibuan, Malayu. 2008. Manajemen Dasar, Pengertian, Dan Masalah. Jakarta: PT Bumi Aksara.
Haris herdiansyah 2012. Metodologi penelitian kualitatif. Jakarta: Salemba Humanika Koopmans, et.al., 2014. Improving the Individual Work Performance Questionnaire using Rasch Analysis. Vol. 15.
Luthans, F. (2011). Organizational Behavior: An Evidence-Based Approach (12th ed.). New York: McGraw-Hill/Irwin.
Mohammad Mulyadi, 2012. Riset Desain Dalam Metodologi Penelitian. Vol. 16 No. 1 2012.
Muchlas, Makmuri. 2008. Perilaku Organisasi. Yogyakarta: Gadjah Mada University Press.
Oraman, Y., Unakıtan, G., & Selen, U. (2011). Measuring Employee Expectations in a Strategic Human Resource Management Research: Job Satisfaction. In ProcediaSocial and Behavioral Sciences (Vol. 24, pp. 413–420). Paris, France: Elsevier. http://doi.org/10.1016/j.sbspro.2 011.09.022
Regita Vebian Purtri, Budi Wahano, Khalikussabir, 2010. Pengaruh Konflik Peran Ganda Dan Self Efficiacy Terhadap Kinerja Karyawan Wanita di Kota BATU (Studi pada. SIDODADI).
Robbins, P. Stephen. (2000). Perilaku Organisasi. Jilid 1. Edisi Delapan. Diterjemahkan oleh: Dr. Hadyana Pujaatmaka. Erlangga, Jakarta.
Ramadhan, Syahril. 2011. Analisa Pengaruh Struktur Audit, Konflik Peran, Ketidakjelasan Peran dan Pemahaman Good Governance terhadap Kinerja Auditor pada KAP di Jakarta. Aktiva Vol. 4, No. 7.
Risma Dwi Komala, 2017. Tinjauan Implementasi Personal Selling Pada Pt. Astra Internasional Daihatsu Astra Biz Center Bandung Pada Tahun 2017. Vol.3, No.2
Antong, A., & Riyanti, R. (2021). How Does Local Wisdom Become Value in Selling-Price Setting? Jurnal Akuntansi Multiparadigma, 12(3), 672–688. https://doi.org/10.21776/ub.jamal.2021.12.3.38
Hamid, R. S. (2020). Niat Konsumen menggunakan Transportasi Ride-Hailing di tengah Pandemi COVID-19: Kerangka Kerja Konseptual dan Evaluasi Empiris. Jurnal Manajemen Teknologi, 19(3), 266–289. https://doi.org/10.12695/jmt.2020.19.3.4
Hamid, R. S., Abror, A., Anwar, S. M., & Hartati, A. (2022). The role of social media in the political involvement of millennials. Spanish Journal of Marketing - ESIC, 26(1), 61–79. https://doi.org/10.1108/SJME-08-2021-0151
Junaidi, J., Anwar, S. M., Alam, R., Lantara, N. F., & Wicaksono, R. (2023). Determinants to adopt conventional and Islamic banking: evidence from Indonesia. Journal of Islamic Marketing, 14(3), 892–909. https://doi.org/10.1108/JIMA-03-2021-0067
JUNAIDI, J., CHIH, W., & ORTIZ, J. (2020). Antecedents of Information Seeking and Sharing on Social Networking Sites: An Empirical Study of Facebook Users. International Journal of Communication, 14, 5705–5728.
Junaidi, J., Wicaksono, R., & Hamka, H. (2022). The consumers’ commitment and materialism on Islamic banking: the role of religiosity. Journal of Islamic Marketing, 13(8), 1786–1806. https://doi.org/10.1108/JIMA-12-2020-0378
Karim, K., Ilyas, G. B., Umar, Z. A., Tajibu, M. J., & Junaidi, J. (2022). Consumers’ awareness and loyalty in Indonesia banking sector: does emotional bonding effect matters? Journal of Islamic Marketing, ahead-of-print(ahead-of-print). https://doi.org/10.1108/JIMA-03-2022-0092
Khaddapi, M., Burhanuddin, B., Sapar, S., Salju, S., & Risal, M. (2022). Pengaruh Kualitas Pelayanan Kepuasan Pelanggan Melalui Loyalitas Terhadap Minat Membeli Kembali di Jinan Pet Care and Veterinary Palopo. Jurnal Aplikasi Bisnis Dan Manajemen, 8(3), 951–961. https://doi.org/10.17358/jabm.8.3.951
Lantara, D., Junaidi, J., Rauf, N., Pawennari, A., & Achmad, R. N. (2022). Indonesian Islamic banks: A review of the financial state before and after the COVID-19 pandemic. Banks and Bank Systems, 17(4), 12–24. https://doi.org/10.21511/bbs.17(4).2022.02
M. Anwar, S., Junaidi, J., Salju, S., Wicaksono, R., & Mispiyanti, M. (2020). Islamic bank contribution to Indonesian economic growth. International Journal of Islamic and Middle Eastern Finance and Management, 13(3), 519–532. https://doi.org/10.1108/IMEFM-02-2018-0071
Rahmawati, R., & Yusuf, M. (2020). Budaya Sipallambi’ Dalam Praktik Bagi Hasil. Jurnal Akuntansi Multiparadigma, 11(2), 386–401. https://doi.org/10.21776/ub.jamal.2020.11.2.23
Risal, M., & Aqsa, M. (2021). Consumer Loyalty as Impact of Marketing Mix and Customer Satisfaction. MIMBAR : Jurnal Sosial Dan Pembangunan, 37(2), 297–304. https://doi.org/10.29313/mimbar.v37i2.8055
Salju, S., Junaidi, J., & Goso, G. (2023). The effect of digitalization, work-family conflict, and organizational factors on employee performance during the COVID-19 pandemic. Problems and Perspectives in Management, 21(1), 107–119. https://doi.org/10.21511/ppm.21(1).2023.10
Sapar, S., & Syafruddin, S. (2021). Conflict Resolution in Mining Area: An Alternative Strategy of Community Empowerment. Jurnal Ilmu Lingkungan, 19(3), 612–619. https://doi.org/10.14710/jil.19.3.612-619
Tijjang, B., Junaidi, J., Nurfadhilah, N., & Putra, P. (2023). The Role of Brand Love, Trust, and Commitment in Fostering Consumer Satisfaction and Loyalty. FWU Journal of Social Sciences, 17(1).
Smith, P.C., Kendall.L, & Hulin, C.L. (2006). The Measurement of Satisfaction In Work and Retriment: A Strategy For The Study of Attitudes. Chicago: Rnd Mcnally.
Sapar. 2017. Pengantar Metode Penelitian, Bogor: Makaira Printing Plus. Winardi. (2003). Manajemen Perilaku Organisasi. Jakarta: Kencana
Wijono, Sutarto. (2010). Psikologi Industri dan Organisasi. Jakarta: Fajar Interpratama Offset.
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
